Yeh! Flat Rate Shipping.
We charge $14 per order regardless of the size of the order.
If you forget to add a book to your order please send us an email to let us know. If your order has not yet shipped, we will give you a code so that you can place a separate order with the forgotten books and the shipping charge will be waived since we’ll be sending both orders together.
If we are waiting for a book to arrive which will hold up an entire order, you may ask to have the order split shipped but we will charge $14 for the additional shipment. We reserve the right to decide to split ship an order without charging the fee if we think it’s necessary. If we know a text is going to take longer to come in than our patience will allow, we’ll exercise that right and get the books to you that we can.
Local Pick Up
If you would like to pick up your order from our location in Abbotsford, BC you may request the “Local Pick Up” option instead of shipping when you check out. Please allow the standard of up to 4 business days for us to prepare your order. Once your order is ready for pick up, you will be notified via email which will also provide the pick-up location details.
The flat-rate service of $14 is usually through Canada Post Expedited. If you use our shipping calculator on the shopping cart page, you’ll find other options for shipping. We also offer standard shipping with a carrier that’s not Canada Post, or Priority Service which is really fast. As fast as we can get it to you. The prices associated with those services will be posted, and we will decide which carrier to chose to meet your service requirements. Keep in mind that the shipping time starts after we have processed and made your order ready for shipping. That can take up to 4 days. If you need it rushed, please check our terms to rush an order.
There are often good reasons to make something happen yesterday. We can help you hurry if you let us know it’s necessary. If you click here to add this RUSH ORDER service to your order, we’ll summon all our minions and we’ll pay attention. We’ll get right on it and have that order to the shipping company within 8 hours if we have all the items you need. This does not include evenings or weekends. Or long weekends. If you get the order in by 4pm on a Friday, well, we’ll make it 7 hours on the next business day.
Once your order is processing, we do our very best to have it picked and packed, and handed over to the shipper in 2-4 business days. Sometimes our very best isn’t good enough and it takes a little longer than 2-4 business days. Here are some typical reasons why it can be later, and some scenarios to help us all understand what’s going on.
- Someone just scooped up the last book and you are left holding the empty bag. Chances are there are already tons more copies rushing towards us, eager to get to you. So it won’t be more than a few more days before we can fill up your bag/box and send it off.
- We’re trying to get to as many conventions as we can to meet you and all your friends and since we can’t be in two places at once, we’ll let your order hang out on its own for 1 or 2 days before we get to it. We don’t like this any more than you do. But we try to keep this to only 3 or 4 times a year, typically within March-May. We look forward to the day we can leave someone home to take care of orders. But so far no one wants to stay home. Can you blame them?
- Our computer crashed. I know, it’s lame. But it can happen. It hasn’t happened to us yet. But just in case, here’s the excuse.
- We were packing your order and we had to stop to read every book and gently hold every curriculum choice because we just love your selection SO MUCH! (In this case, an email from you might pull us back into reality…)
- We just can’t pack all the orders at the same time. We would like to but there’s this thing called “time” that keeps making us contemplate sequence. The truth is, someone got in line ahead of you and we have to get their order out first otherwise they’ll be sending us an email, and then we have to reply, and then we start chatting, and then we start reminiscing over our favorite books, and then we totally don’t get to your order. Maybe if you email first? No, how about this:
- We will email you if there is an issue with your order that requires us to hold it longer than 5 days.
If there is a reason for us to hold your order longer than 5 business days, that’s after statutory holidays are considered, then we will email you (just in case you missed it above).
If we need to backorder a title we will hold your entire order until we can ship. If this will take longer than 5 days we will notify you of the total wait time. You will be given 3 options:
- Wait until the entire order is ready for flat rate shipping,
- Have us release what is available, and pay an additional $14 to have the backordered book(s) shipped when they are ready
- Cancel the backordered title
Do you ship the to USA or other countries?
Yes but only through our partner Ship By Mail, a Canadian parcel forwarding company that might be able to help you get what you need no matter where you are in the world. Email us for a discount code from Ship By Mail!
How do I place an order?
You may order through the website as a preferable way to order. Follow the prompts on the website, checkout from our online shopping cart using one of three payment options, Credit Card, direct transfer, or purchase order number. A confirmation email will follow your order with further instructions if necessary.
We will also accept email orders. Please send us the details:
- if you have a particularly large order in spreadsheet form that easily communicates the items and quantities you require
- if you want to change up a package listed on our website to suite your unique needs and tastes
- if there are circumstances beyond your control that are preventing you from ordering via our website in your own leisure time, while sipping your favorite beverage, in your most comfortable chair, at the most unreasonable hour of the day
Email orders will be confirmed with a sales order listing the item details and final costs. Once you approve the sales order, we will email a link to you that will give you access to our secure, online credit card terminal where you can make payment. As soon as we receive payment your order will be considered received and complete, and it will be released for shipping.
We cannot take credit card numbers over the phone. Ever. We have an online credit card terminal that’s safe, secure and easy to use. But we would prefer an etransfer. It’s fun, safe, and saves about seven clicks on your mouse (Note: compared to the online, secure credit card terminal.) Imagine that!
Phone and Text Messages
We do not accept orders over the phone or text messages. We will consult with you and discuss your needs and answer questions, but we will not take orders.
Can I change or remove any titles from the curriculum packages?
Yes! If you wish to change a package, or if you have a list already made, just send us an email with the details. We will be in touch with you to complete your order. See above for our email ordering process.
Do you take Purchase Orders?
Yes! We take purchase orders. You may order via the website, or email. See above for our ordering process.
If you use the website, select the Purchase Order payment method on checkout. You may enter one purchase order number (hereafter called PO Number) per order. If you enter more than one PO number, only the first PO number will be submitted to your school and the other PO numbers will be ignored. We are not responsible to allocate amounts among numerous PO numbers. If you need to use more than one PO number, then you need to place more than one order.
Most orders that are paid with a PO number will be held until the school pays for the order. Some schools that have excellent payment records will have their orders released before payment.
If you do not have enough money in your PO account to cover your order we suggest that you place two orders. If you choose to place one order, please let us know in the notes of the order how much you need to pay. We will send you a payment link so you can pay the balance with your credit card. However, we cannot split the transaction into two invoices. It is your responsibility to ensure your school will accept the arrangement. If you need two invoices, you need to place two orders. We cannot split a single order into two transactions. Thanks for understanding.
If your order is urgent we can release the books to you right away on the condition that you leave us with a credit card number. We will ask for a signed waiver authorizing us to charge your credit card if the school delays payment beyond 15 days or the school funds become unavailable. We will charge a fee of $10.00 for this service.
Can I pay with an etransfer?
Yes! Select the Direct Transfer option when you checkout and instructions will follow via email. As mentioned above, this option saves the mice. For real.
We reserve the right, at any time, to change our prices for products or services sold, effective immediately upon posting on the site, or by email delivery to you.
We shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
You may return items that are in new condition within 30 days. Yes really. 30 days from the invoice date which will be on the packing slip in your order. Not 31 days. Also, note that you may return the items within 30 days. So that means we need to have the items back in 30 days. It’s probably a good idea to check those books out and decide if you want to keep them sooner rather than later. Some exclusions apply. Special orders are final sale. All orders that are paid with a purchase order number are final sale. While we will gladly refund items that are returned in good condition within 30 days of the invoice/packing slip date, we will not refund the shipping. We can’t really. That’s a done deal. It was shipped. Talk to the carrier, perhaps they have ideas on that one.
You must receive an approval email from one of our team before you return your items. Without an approval we will not process your return. Please request your approval by using the Contact Form or reply to the order confirmation email.
You may choose an exchange or a refund for the pre-approved amount of the items you return. We reserve the right to charge a 10% restocking fee on returns.
When you return an item, we will claim back the full cost of shipping, minus the $14 flat rate that you paid. So if it cost us $14.50 to send you an order, and you return a part of that order, we’ll deduct $4.50 from your refund to claim the shipping cost. It really isn’t a fun idea. But the thing is, someone has to pay the good folks who carried your books all over Canada. We don’t mind doing that. He needs a job too. But we can’t do that if we don’t sell books. And if you are returning books, that’s ok, totally fine, not a problem. But we didn’t make a sale. Hence, we can’t pay the great folks who deliver good things to our doors.
If you return individual items that were purchased as a package, bundle or set all individual items in the package, bundle or set will revert to the full retail price of the individual items. You will be charged for the prices of the individual items you kept, at their individual prices. The difference will then be refunded. For example, if you buy a set of two books that costs $18, and the books cost $10 individually, when you return one of the books you will be refunded $8. Rule of thumb, it doesn’t usually pay to return a part of a package. They’re great deals. Consider your birthday and Christmas shopping done.
And just in case you missed it: all purchases paid with a purchase order number are final sale. We do not accept returns on items paid by Purchase Order.
Shipping Cost Refunds
We will not refund any shipping costs at any time. We will not refund an item that was damaged during the return shipping because it was poorly packaged. Consider that cost a bonus to the delivery folk. They work hard.
Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction. Another reason for paying with etransfer. Saved some more mice! All “Get $5” gift cards can be used for a discount on qualifying merchandise online only. Not for use in store. If you return some or all of the merchandise purchased with a “Get $5” discount, the dollar value discount of the “Get $5” will not be refunded or credited back.
All damages on items received must be reported to us within 5 days after you receive the items. So please don’t let your delightful box of goodies hide it’s goodness from you for weeks on end! Open it, you’ll be glad you did.
Items must be new
CEB may refuse a customer return or charge a restocking fee when the returned item is not like new. Here are some examples of conditions that will lead to refused returns or charging a restocking fee:
- Packaging has been open (CDs, DVDs, Flashcards etc).
- Package purchased was not returned with all the items in the package (See note above regarding individual items returned from a set).
- Missing CDs or Flashcards
- Damage because it was improperly packaged for return shipment.
- Has been heavily used (pages are feathered and spine has been cracked open).
- Damage from drops, spilled liquid, or mishandling.
How will I know if you’ve received my return?
We will email or mail you a letter confirming that the return was processed. We encourage you to keep your tracking number to confirm delivery.
How long does it take CEB to process my return?
After we receive your package, we normally process your exchange or refund within five business days.