CEB’s mission is to provide Canadian families with all the books, and when necessary, the curriculum they need to provide a Classical Christian Education. We aim to be convenient and courteous; quick and competitive. If it’s about or for Classical Education, you’ll find it here. If you don’t find it, please send us an email. We’d love to hear from you. If you don’t receive an immediate response please forgive us. We’re likely near the end of a good book and we can’t put it down.
You may return items that are in new condition within 30 days. Some exclusions apply.
Please email us using the Contact Form before you return your order to ensure we can accept the return.
Payment options: Yes! We take purchase orders. Please contact us if you need the details.
If you wish to pay for your order by Interac eTransfer or cheque, please email us the titles along with the ISBNs of the books you wish to order. Or you can email us a copy of your wishlist. We will send an invoice to you, and on receipt of payment we will release the order for shipment.
Refund options: You may choose an exchange or a refund for the pre-approved amount of the items you return. If you return individual items that were purchased as a set all individual items in the set will revert to the full retail price of the individual items. You will be charged for the prices of the individual items you kept, at their individual prices. The difference will then be refunded. For example, if you buy a set of two books that costs $18, and the books cost $10 individually, when you return one of the books you will be refunded $8. All purchase paid with a Purchase Order are final sale. We do not accept returns on items paid by Purchase Order.
Refund shipping: We will not refund any shipping costs at any time. We will not refund an item that was damaged during the return shipping due to poor packaging.
Refund method: Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.
Damaged items: All damages on received items must be reported to us 5 days after you receive the items.
Items must be new: CEB may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include when the returned item:
- Packaging has been open (CDs, DVDs, Flashcards etc.)
- Package purchased was not returned with all the items in the package (See note above regarding individual items returned from a set.)
- Missing CDs or Flashcards
- Damage because it was improperly packaged for return shipment.
- Been heavily used (pages are feathered and spine has been cracked open.
- Damage from drops, spilled liquid, or mishandling.
How will I know if you’ve received my return?
We will email or mail you a letter confirming that the return was processed. We recommend that you return your package with shipment tracking to confirm location.
How long does it take CEB to process my return?
After we receive your package, we normally process your exchange or refund within five business days.
We reserve the right, at any time, to change our prices for products or services sold, effective immediately upon posting on the site, or by email delivery to you.
We shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.